377sport FAQ

When you request a withdrawal from your 377sport account for the first time, we ask for a copy of your government-issued identity document and proof of your address. The identity document may be a national ID card, passport, or driver's license showing your legal name and date of birth. Proof of address is typically a utility bill, bank statement, or official correspondence dated within the last three months. You upload these documents through the 377sport app in the Account section. Our verification team reviews your submission within one business day and notifies you via email or in-app message whether your identity is confirmed.

To register a 377sport account, you provide your legal name, date of birth, email address, and mobile phone number. You also choose a username and password. We use this information to set up your account and to verify your identity later when you request a withdrawal. You do not need to provide employment information, income details, or financial history. After registration is complete, you can immediately log into 377sport and explore our live-dealer tables, slot games, and sportsbook markets. If you forget your password, use the password-recovery link on the login page and we will send a reset link to your email address.

If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer does not complete, the payment is typically rejected at the payment processor's stage and no funds are deducted from your mobile wallet or bank account. If you see a pending transaction on your bank or e-wallet statement, contact your bank or payment provider first to confirm whether the transaction went through. If the payment was rejected by 377sport, you can retry the deposit using the same or a different payment method. If you have already been charged but the funds do not appear in your 377sport account, open a support ticket through the Help section of the app and provide the transaction reference number from your payment provider.

We support deposits via multiple payment methods including e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking). Each payment method has its own minimum and maximum account preferences set by the payment provider or by 377sport's risk policies. When you go to the Deposit section of the 377sport app, you will see the minimum and maximum amounts available for each payment method before you select it. If you wish to deposit a larger amount, you can make multiple deposits across different transactions or different payment methods. For specific questions about limits on a particular method, contact our support team through the Help section.

Yes, 377sport offers a demo mode for many of our slot games so you can learn the rules before you use real funds. To access demo mode, select a slot game and look for the "Demo" or "Free Play" button. You will receive a virtual balance that you can use to spin the reels without risking real money. Demo mode does not require login and is available to both new and registered users. Demo outcomes are not linked to your real account balance. Once you finish exploring demo mode and wish to play with real funds, log into your 377sport account and navigate to the same game—you can then deposit funds and play for real. Live-dealer tables (blackjack, roulette, baccarat) do not have a demo mode because they involve real dealers; however, you can watch a live table for free before joining.

We at 377sport collect your personal information (name, email, phone, payment details) only to operate your account, process deposits and withdrawals, and comply with legal obligations. We encrypt your data during transmission and storage using industry-standard security protocols. We do not sell your data to third parties for marketing purposes. We share your information only with payment processors (such as local payment and online payment), fraud-detection services, and our own support team. Your data is stored on secure servers and is accessible only to authorised 377sport staff. We retain your information as long as your account remains active, plus any legally required retention period. For full details, read our privacy policy

We at 377sport operate a loyalty programme that rewards regular account activity. As you make deposits and play games, you accumulate points. Points are earned based on your stakes and do not depend on wins or losses. Your points can be converted into credit that you can use for future deposits or games. Your loyalty tier is determined by your total activity over time—higher tiers unlock benefits such as priority customer support and occasional bonus offers. You can view your current points balance and tier status in the Account section of the 377sport app under "Loyalty" or "Rewards". The loyalty programme terms are updated periodically; check the Loyalty section of the app to see the current rules and point values.

To contact our 377sport support team, open the 377sport app and navigate to the Help or Support section. You will see a list of common issues with quick-answer solutions. Below that, you can tap "Open a ticket" or "Contact support" to submit a detailed question or issue. Describe your problem clearly and include relevant details (such as a transaction reference number if the issue relates to a deposit or withdrawal). You can also attach screenshots if needed. Our support team reviews new tickets within one business day and responds via in-app message or email. If your issue is urgent, open your ticket during business hours (Monday through Sunday, with response times subject to current workload). For account security issues or suspected fraud, mark your ticket as urgent and our team will prioritise it.